Pump repair
Don't panic. Most pump faults are quick to sort. Send a photo of your pump on WhatsApp and we'll tell you what it likely is, fast.
Often same-day across Kuching
A quick photo of the pump and its switch usually tells us the cause before we even arrive. Open hours are Mon–Fri 8–5 and Sat morning, but WhatsApp anytime.
Quick diagnoser
Tap the symptom that fits. You'll get a plain-language idea of the cause and what we'd do, with a one-tap WhatsApp message ready to send.
Pick a symptom above and we'll show you the likely cause — calm, plain and quick. Most of these are an easy fix.
Please don't keep resetting the breaker. Switch it off and let us take a look.
Here's what each symptom usually points to. Whichever fits, send us a photo on WhatsApp and we'll take it from there.
Often it's an empty tank or a stuck float valve, a power trip, the pressure switch, or a pump that's lost its prime. None of those mean a new pump.
Check your tank actually has water, then snap a photo of the pump and the little switch on top and send it over. We'll talk you through the quick checks, then come out if it needs a hand.
Message us about thisUsually a tired pump, a clogged filter, or a pump that was always a touch small for the upstairs taps.
We test the pressure on-site and tell you straight whether a repair or a small booster is the better spend.
Message us about thisCommonly a lost prime, a small air leak on the suction side, or a worn impeller inside.
This is often a same-day fix. Send a photo and we'll bring the right parts the first time.
Message us about thisUsually a pressure tank that's gone waterlogged and lost its air cushion, or the pressure switch acting up. Sometimes the pump just can't build enough pressure to switch off.
We re-pressurise or replace the tank, or sort the switch, so the pump rests properly again.
Message us about thisUsually worn bearings or a loose mounting. It can also be cavitation: the pump pulling in air or running short of water, which rattles like gravel inside.
Worth sorting before it does damage. We find whether it's bearings, a loose mount or air getting in, then fix the cause so it runs quiet again.
Message us about thisThis points to an electrical fault in the motor or the capacitor.
Leave it switched off and message us. We'll test the motor and capacitor safely and sort it.
Please don't keep resetting the breaker. Switch it off and let us take a look.
Message us about thisMost often a worn seal or a fitting that's let go. Easy to miss until there's a puddle.
We reseal or replace the part and check the surrounding fittings while we're there.
Message us about thisWhat we fix
Self-priming, booster, jet or submersible: we've had most of them on the bench. When a repair isn't worth it, we supply replacements from Tsunami and Tado and fit them properly.
The everyday automatic pump under most Kuching houses. Primes, switches, seals, the lot.
Steady pressure for the top floor and the back tap. We service single and multi-stage sets.
Pulling from a sump or a lower tank. We trace lost prime and suction-side air leaks.
Sumps, pits and boreholes. We pull, test and reseal, or swap the float gear.
A worn seal, a tired capacitor or a faulty pressure switch is almost always worth fixing. If the motor's gone on an old, undersized pump, we'll say so and match you a Tsunami or Tado unit that suits your tank height and taps.
On-site or workshop
For most home pump repairs we come out across Greater Kuching. When it's quicker on the bench, we take the pump back to our Pending workshop and return it running. Either way you get a straight answer first.
We've fixed enough pumps over the years to know which faults are quick, which need a part, and when you're better off with a new one. You'll get told which is which, plainly.
Questions
Send us a photo on WhatsApp and we'll usually tell you the likely cause within the hour during business hours. Many faults (lost prime, a pressure switch, a capacitor) are a same-day fix once we're on-site or you've dropped the pump to our workshop.
Both. For most home pump repairs we come to you across Greater Kuching. If it's quicker or cheaper to repair on the bench, we'll take it back to our Pending workshop and return it sorted.
We'll tell you straight. A worn seal, capacitor or pressure switch is almost always worth repairing. A motor that's burnt out on an old, undersized pump is usually better replaced, and we supply Tsunami and Tado units when that's the honest call.
Most domestic and light-commercial brands found in Sarawak homes, including Tsunami and Tado, which we also supply. Tell us the model or send a photo of the label and we'll confirm we carry the parts.
Tell us what your pump's doing and attach a quick photo on WhatsApp. We'll come back with the likely cause and the fastest way to get your water on.
Message us on WhatsApp anytime. We reply during business hours.
